Privacy Policy — Platinum Transfers / Platinum Executive Transfers
Effective date: 19 September 2025

 
1. Who we are
We are Platinum Transfers (trading as Platinum Executive Transfers).
We operate the website https://www.platinumtransfers.uk/.

Contact details:

📞 Phone: 01793 272728
✉️ Email: info@platinumtransfers.uk
🏢 Address: 6 Dalton Close, Swindon, SN3 3HD
 
2. Our role
We are the data controller for personal data collected via our website and services.

 
3. What personal data we collect
We may collect the following:

Full name
Email address
Phone number (including WhatsApp)
Pickup/dropoff addresses, flight details, journey dates
Payment information (processed securely, not stored in full by us)
Special requests (child seats, accessibility, etc.)
IP address, device/browser information, and cookies
Any messages or attachments you send
 
4. How we use your data & legal basis
We use your data to:

Provide and manage bookings (contract performance)
Process payments and refunds (contract performance / legitimate interests)
Respond to enquiries and support requests (legitimate interests)
Send confirmations and updates (contract performance)
Improve services and prevent fraud (legitimate interests)
Send marketing with consent (consent – opt-out available anytime)
 
5. Payment information & security
Payments are handled through trusted providers (e.g. card processors, PayPal).
We do not store full card numbers. Payment providers process data under their own privacy policies.
Our website uses SSL encryption.

 
6. Cookies & tracking
We use cookies to:

Run the website (essential cookies)
Analyse site usage (analytics cookies)
Improve user experience (functionality cookies)
Support advertising/remarketing (where applicable)
You can manage or block cookies in your browser.

 
7. Third parties & processors
We may share data with:

Payment processors (Visa, Mastercard, PayPal, etc.)
Analytics providers (e.g. Google Analytics)
Email/SMS providers for confirmations
Secure cloud/hosting providers
We only share what’s necessary and have agreements in place where required.

 
8. International transfers
If data is processed outside the UK/EEA, safeguards (e.g. standard contractual clauses) are applied.

 
9. Data retention
Booking/payment records: kept for up to 7 years (legal/accounting obligations).
General enquiries: retained only as long as needed.
Marketing data: retained until you unsubscribe or request deletion.
 
10. Your rights
You may request to:

Access your data
Correct inaccuracies
Request erasure (where lawful)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise rights, email info@platinumtransfers.uk.
If unresolved, you can complain to the UK ICO: https://ico.org.uk.

 
11. Security
We use SSL encryption, access controls, and other safeguards to protect your data. No method of internet transmission is 100% secure, but we follow industry standards.

 
12. Children
Our services are not aimed at children under 13. If you believe we hold a child’s data, contact us and we’ll delete it.

 
13. Changes to this policy
We may update this policy from time to time. The “Effective date” will show the latest version.

 
14. Contact
For privacy enquiries, please contact us at:

📞 01793 272728
✉️ info@platinumtransfers.uk
🏢 6 Dalton Close, Swindon, SN3 3HD